User Information
This policy explains how guest and user information should be handled inside GuestEase MIS.
The system may record guest names, phone numbers, email addresses, nationality, ID or passport details, room bookings, stay dates, charges, payments, and checkout reports.
User account information may also be recorded to identify staff actions and support accountability.
Information is used to manage reservations, check guests in and out, prepare receipts, track balances, contact guests when necessary, and create operational reports.
Guest information should be accessed only by authorized staff who need it for guest house operations.
Staff should avoid printing, sharing, copying, or sending guest information unless it is required for official guest house work.
Guests may ask the guest house to review or correct their personal information if it is incomplete or inaccurate.
Guest and transaction records may be kept for business records, reporting, accounting, and lawful operational needs.